Privacy Policy

Effective 22 October 2026

This Privacy Policy explains how Green House ("Green House", "we", "us" or "our") collects, uses, shares and protects personal information when you visit our website, apply to attend our gatherings, buy tickets, or contact us (together, the "Services"). It is effective 22 October 2026. By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

1. Who we are

Green House is a creative collective in Sydney, Australia, connecting artists, creatives and industry people. It is run by Jazmyn Gillies (ABN 69 826 561 994) as a sole trader, trading as Green House Au. We run Events, Lives and Socials, and keep a community list of people who attend, apply, or want to hear from us. We operate our website, our application and ticketing, and our gatherings. The party responsible for your information is Jazmyn Gillies, trading as Green House Au. You can reach us anytime at info@greenhouseau.com.

2. Information we collect

We collect only what we need to run our gatherings and stay in touch:

• Application details: your discipline or job, first and last name, email, postcode, age range, phone number, and links to your Instagram, website or portfolio.
• About your work: what you're working on, its stage, who you'd like to meet, what you can help with and what you need help with, why you want to join, whether you've attended before and your interest in membership.
• Payment details: your card, saved securely by our payment provider (see "Card payments" below). We never see or store your full card number.
• Ticketing and attendance: tickets you buy, whether you attend, and your communications with us.
• Photos and video taken at our gatherings.
• Website and device data: basic information such as your browser and pages visited, if we use analytics or cookies on our website.
• Communications: what you send us when you contact us or reply to our messages.
• Ticketing data: if you RSVP or buy tickets through a ticketing platform, we receive your booking and attendance details.
• Security data: basic information we or our providers use to protect our forms and website from spam and fraud.

3. How we use your information, and who we share it with

We use your information to:

• review your application and decide who we invite to each Social;
• tell you the result, send your ticket and confirmation, and run the night;
• connect you with other people in the room, using the answers you've chosen to share on your profile;
• if you've asked to hear from us, contact you about upcoming Socials, Events and Lives, and our membership;
• take payment, handle refunds, and keep records we need for tax and accounting;
• improve what we run, using feedback and general patterns in who applies;
• keep our gatherings and community safe, and prevent fraud and abuse;
• comply with the law and enforce our Terms of Service.

We don't sell your information. We share it only with:

• Service providers that help us run Green House: Stripe (payments), Klaviyo (email and text messages), Tally (application form), Google (to store and organise applications), Vercel (hosts our card page). They may store information outside Australia, including in the United States. They may only use it to provide their service to us.
• Other guests, only the profile answers you've chosen to share (what you can help with and what you could use help with), and only with people at gatherings you're part of.
• Venue partners, only the guest list for the gathering, so they can look after you.
• Authorities or advisers such as our accountant or lawyer, where the law requires it or we need professional advice.
• A change of ownership, if Green House is ever sold, merged or transferred, with your information protected under this policy.

This list does not include your mobile number or text consent, which are never shared for marketing.

We ask venues and providers to keep your information secure and not use it for their own marketing.

4. Card payments, messages and unsubscribing

Card payments. When you apply for a Green House Social, you save a card with Stripe. Your card is not charged when you apply. By ticking the authorisation box, you agree we can charge that card the ticket price if you are accepted. If the charge is declined, we'll let you know and you'll have 48 hours to update your card. If you are not accepted, your card is never charged, and we delete the saved card details. Stripe handles your card information under its own privacy policy and security standards. Green House never sees or stores your full card number.

Messages about your application. When you apply, we'll contact you by email and text about that application. These messages tell you we've received it, whether you've been accepted, and anything about your payment. If you're accepted, we'll also message you about your ticket and the night itself, such as time or location changes. You don't need to opt in to these messages. They are part of applying and stop once that Social is over.

News about future Socials and events. We'll only send you news about upcoming Socials and other Green House gatherings if you tick one or both of the optional boxes on the application form: one for texts, one for emails. This includes invitations to future Socials: once you've been accepted to a Social, we'll invite you to the ones after it by whichever of email or text you've ticked. Applying doesn't depend on ticking either box. We use the email address and phone number you give us. Message frequency varies, and message and data rates may apply.

Unsubscribing. Every email has an unsubscribe link, and every text has an opt-out link. We'll act on an unsubscribe straight away. Unsubscribing from news doesn't stop messages about an application you've made or a Social you've been accepted to.

Photos and video. We take photos and video at our gatherings and may share them on our channels and with the venue. If you'd rather not appear, tell us on the night or contact us afterwards and we'll remove you where we can.

Your mobile number and text consent. We will not sell, rent or share your mobile number, or your consent to receive texts, with any third party or affiliate for marketing or promotional purposes. We use a messaging provider (Klaviyo) only to deliver messages on our behalf.

5. Cookies and tracking

If you visit our website, we use cookies and similar technologies for two purposes:

• Strictly necessary: to keep the site secure and working, and to remember basic settings.
• Analytics: to understand how the site is used so we can improve it. You can control or block cookies through your browser settings.

6. Where your information is stored

We're based in Australia, but some of our providers (such as Stripe and Klaviyo, our email and text platform) store or process information in other countries, including the United States. When we use a provider overseas, we take reasonable steps to make sure they handle your information in line with Australian privacy law.

7. Keeping, deleting and accessing your information

How long we keep it. We keep all applications, including those from people who aren't accepted, so we can consider you for future gatherings and understand who our community is. If you're not accepted, we delete your saved card details straight away, and your card is never charged. You can ask us to delete your application and other information at any time (see "Your rights" below). We keep details of people who attend, and records of payments, for as long as we need to run Green House and meet our tax and legal obligations (generally 7 years for financial records).

Security. We store your information with reputable providers and limit who can access it. No system is completely secure, so we can't guarantee absolute security. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.

Your rights. You can ask to see the information we hold about you, correct it, or delete it. You can also withdraw your consent to marketing at any time. We'll respond within 30 days.

Complaints. If you're unhappy with how we've handled your information, contact us first and we'll try to fix it. If you're still unhappy, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Children's privacy. Our gatherings and services are for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18. If you think a minor has given us their information, contact us and we'll delete it.

Changes. We may update this policy, and will post the latest version on our website with its date.

Contact us. Green House, Sydney NSW. Email: info@greenhouseau.com. Last updated: 9 November 2026.